Terms & Conditions

Last updated: 14th November 2020.

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://heartreefhunks.com.au/ website (the “Service”) operated by Heart Reef Hunks (“us”, “we”, or “our”). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.  

 

Policy for Hunk & Honey Entertainment

  • All guests must be over the age of 18 years old. The entertainers may check ID. If anyone under the age of 18 is present at the entertainment, the entertainment may be stopped with no refund.
  • If you are asked if there is a mixed crowd at your event, and you respond untruthfully, upon arrival the Entertainer can refuse to perform and no refund shall be given.
  • If there is any Violence at your event or the situation becomes dangerous for the Entertainer, they have the right to leave if they fear for their own safety.
  • Videoing & Photographing of the Entertainers is up to the Entertainers Discretion and must be agreed upon when the Entertainer arrives, prior to starting their shift or performance.
  • If this happens against the Entertainers will, the Entertainment may be stopped with no refund.
  • Lap Dances are performed in Private whereas Shows are performed infront of all the guests in Costume with Music provided by the Performer. If a Performer is interrupted by other guests trying to watch a private lapdance, he/she may stop the lapdance with no refund.
  • If the Event Attendees are late to the place that is booked, the Entertainers are not required to work longer. Their shift begins at the same time, no matter when the customers arrive, as they usually have bookings after.
  • If the Entertainment is late, they will still work their entire shift, or do their performance, unless an alternate agreement is made between the Entertainer & Customer.
  • The Customer must be contactable on the date of the event in case Heart Reef Hunks or the Entertainment needs to contact them. If you have no reception or your phone loses battery – you are required to provide Heart Reef Hunks with an alternate contact number or another means of communication. If there is no way to contact you, the booking may be cancelled with no refund.
  • The Customer must provide a correct address for the event or organise to meet the Entertainer at a location that is able to be found to either take them to or direct them to where the event is being held. If the address is incorrect or the location cannot be found on the night of the event, the booking may be cancelled with no refund. If the Entertainer arrives at the address or location given, and for reasons otherwise or including intoxication – the Customer does not meet the Entertainer, or is not there – the booking may be cancelled and there will be no amount refunded as this covers the Entertainers loss of income.
  • A booking fee is required to secure the booking. This is done via Bank Deposit, Bank Transfer or Credit/Debit Card Payment, Card Payment incurs a 3% surcharge. If you are unable to pay the Booking Fee/Deposit, we can not guarantee an Entertainer will accept your booking. A receipt can be emailed to you if you provide us with your email address. A screenshot, or proof of the transaction must be supplied to Heart Reef Hunks upon payment stating the amount paid, and that it has been processed.
  • If you are not satisfied with the Entertainment – please notify Heart Reef Hunks within 24 hours so that we can deal appropriately with your complaint. Past this time frame, we are limited with what we can do as the Entertainers are Sub-Contractors. If you are not satisfied with the Entertainer upon arrival, we must be notified immediately if you do not want the performance/waitering/waitressing to begin.
  • We can’t always guarantee the entertainer you book will be able to perform or attend your booking on the day, if the entertainer booked cancels, we will attempt to replace them with another entertainer. If we cannot replace them on the day – you shall be refunded any booking fee/deposit that you have paid.
  • If you have already made a booking and want to change times or locations then there is a $50 administration fee for us to re-book entertainers. In some situations we may not be able to change the booking as the entertainer may be booked out. Normal cancellation fees apply in this situation.
  • If you cancel your booking, the booking fee is non-refundable but if a further deposit has been paid, you may be refunded that amount minus a 10% Admin fee. In the event of an event being unable to go ahead due to Government Imposed Restrictions there will be no refund of any deposit, you will receive a credit for the deposit which can then be used for any booking in the next 24 months.
  • All refunds will be made using the same method in which payment was made. Card refunds may take up to 30 days to re-appear.
  • Any credit/debit card refunds which are after 120 days of the original payment will not have the 3% card fee refunded.
  • If you cancel within 24 hours the full amount of the booking will still have to be paid as this covers the Entertainers loss of income.
  • Heart Reef Hunks will not be held responsible for any verbal agreements between the Entertainer & Customer in regards to changing services, changing prices or agreeing to refunds. As the Entertainers are Sub-contractors, unless we are contacted directly and take part in the agreements – we are unable to do anything about any complaints or problems thereafter.
  • Heart Reef Hunks will not be held responsible for any accidents or incidents that may or may not occur with any of the contractors/ Entertainers booked through Heart Reef Hunks. Heart Reef Hunks is purely a booking agent for the Entertainers. Any accidents or incidents that may or may not occur will be dealt directly with the Entertainer and the Entertainer is responsible. In addition to this, if the Entertainer is assaulted in any way, or their property damaged and the Police are involved, we will provide any information and assistance that the Police may need from us in regards to any contact details we may have, or statements that may need to be made.

SEX TOY PARTIES

  • Hens Parties are charged at a rate of $10 per person to book a Heart Reef Hunks Sex Toy Party.
  • All other parties are free of charge.
  • All bookings require a $50 deposit to secure the date & time, this $50 deposit can then be used as credit for the host whilst at the event, or the host can choose to delegate this credit to another member of the party.
  • Deposits are NON-REFUNDABLE,
  • If you cancel your booking, the deposit is non-refundable but if a further deposit/payment has been paid, you may be refunded that amount minus a 10% Admin fee.
  • In the event of an event being unable to go ahead due to Government Imposed Restrictions there will be no refund of any deposit, you will receive a credit for the deposit which can then be used for any booking in the next 24 months.

 

Policy for returning adult product(s)

Please choose carefully before you buy. Due to health & hygiene reasons, we are unable to offer an exchange policy for change of mind on adult products.

For faulty products, we offer a 90 DAY REPLACEMENT WARRANTY, from the date you receive your product.

We do not offer a satisfaction guarantee on any of our products, however true to our high level of customer service, we will always endeavour to keep our customers happy and satisfied. If your product is faulty, it will be replaced with an identical product. If we cannot replace the product, we will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.

Before returning your adult product(s):
Before returning a faulty toy, may we first ask you to follow a few simple testing points as follows.

  • Make sure you are using the correct batteries
  • Make sure the batteries have been inserted correctly
  • Try new batteries – Make sure battery connectors are not wet or have moisture
  • Hold controls for 3-5 seconds to turn on
  • Contact us for troubleshooting tips

If all else fails, please contact us to request a return and we’ll provide further instructions for your return.

 

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

 

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by [wpautoterms company_name]. [wpautoterms company_name] has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that [wpautoterms company_name] shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

 

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

 

Governing Law

These Terms shall be governed and construed in accordance with the laws of Australia without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

 

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

 

Contact Us

If you have any questions about these Terms, please contact us.